Jewelry Policies
Color Warranty
Stainless steel/925 sterling silver necklaces and earrings are covered by one year warranty. Rings are covered for 6 months. If you are experiencing any discoloration with your jewelry within the time frame, email customer service for a store credit on the value payed for the item.
The color warranty policy do not cover jewelry breakages, wear and tear or scratches.
To ensure your Chi pieces stay bright and shiny for as long as possible, please refer to jewelry care guide above.
Return and Exchange
ALL SALE ITEMS ARE FINAL
Any unworn item can be returned for store credit within 30 days of the ship dates. To initiate the process, send an email stating your name and order number. To help speed up the process, please include, in few words, reason(s) why you are requesting an exchange/return.
-Merchandise must be in the same condition as it was received.
-Merchandise must have all tags.
-Merchandise must be shipped with invoice and received in order to be eligible for a store credit or exchange.
-Once the package is received, your products will be examined and a store credit will be issued within 5 days.
-Original shipping fees will not be included in store credit.
Jewelry Care
Most Chi products are gold plated, as opposed to pure gold or silver. However, it will not rust nor turn your skin green when in contact with water. It is prone to wear and tear over a long period of time.(Approximately 2 years if taken care properly)
Here are some essential tips to ensure the best quality for your jewelry:
-Yes, it's waterproof. But don't wear it for 365 days without taking it off.
-Make-up first, jewelry second. Make up, including lotion, can cause your jewelry to look dull. Wait a few minutes before wearing.
-Clean your jewelry with dish detergent and warm water. Be sure to dry properly.
-Avoid chemicals! Acetone, alcohol, etc.
-Store in closed, dry space. Use Chi pouch for storage.
-Buff with Chi microfiber cloth. Every order should come with one.
Ring Sizing
To figure out your ring size at home:
-You will need: some sort of flexible strip, pen/marker, ruler
-Cut out a thin strip of paper, floss, yarn, or string to at least 3 inches long
-Wrap it around the base of the figure. Make sure it's snug but not too tight!
-Use a marker to mark where the ends overlap
-Lay the string flat and use a ruler to measure. If you do not have a ruler, you should be able to find one on your phone.
-Use the Ring Size Guide Size Guide to find your corresponding ring size
-If you are between sizes, it is best to size up.
Beauty Policies
Deposit
A nonrefundable $50 deposit fee is required for booking and will be counted towards your service. If you must cancel, the deposit can ONLY be used as credit to future booking/rescheduling.
To confirm and secure your appointment time, the deposit must be made within 24 hours of the booking time (not appointment time).
If booked online, the $50 deposit fee will be charged if you cancel within 24 hours of the appointment time.
Cancellation
Please be on time to avoid cancellation! You will be given a 10 minute grace period, after which the appointment may be subject to cancellation.
Please be mindful of my time as I will be with yours. Communicate with me! Let me know if you're running late or need to cancel.
If you must cancel, please give at least a 24 hour advance notice to avoid losing your deposit. Any cancellation within 24 hours of the appointment will forfeit the deposit fee.
Custom Press Ons
Why press on nails?
- Reusable
- They do not have to be a long term commitment
- Fast application
How can I order?
- Fill out order form
- Confirm your designs and measurements
- Payment (Zelle, Venmo, Apple Pay, Credit Card)
- Receive your order in mail or pick up in Los Angeles area
Nail sizes
Your first order will come with extra sizes.
Option 1: You are a pro at this and you already know your sizes! Please include your numbers in the order form.
Option 2: Coin Method
Take a photo of your nails next to a USD coin for size reference. sample
Option 3: Complimentary Sizing Kit
For a small shipping fee of $5, you can receive a Sizing Kit to accurately measure and determine the perfect sizes for your order.
Lash Extensions FAQs
How do I take care of my lash extensions?
- Brush your lashes and clean lashes daily
- No oil based products
- Do not touch, play with, or pick at your lashes!
- Do not use lash curler
- Avoid using mascara
- Use towel/cloth and dab to dry. Do not rub. For better and faster result, use cool setting on blow dryer
- AVOID DIRECT HEAT such as hot smoke from oven, grill, and cigarettes.
How long do lash extensions last?
The natural growth cycle of your own eyelashes directly influences the longevity of your eyelash extensions. A full set will last as long as your natural lash cycle, which is anywhere from 3-6 weeks, depending on the individual.
For best result, refills should be required every 2 to 3 weeks.
Will lash extensions damage my natural lashes?
This all depends on the lash artist, currently health of natural lashes, appointment maintenance, and home care. When applied properly, with perfect isolation and weight, eyelash extensions will not harm your natural lashes.
What causes lash extensions to falling out?
- When your natural lashes grow out flipping the extensions.
- Your lashes fall out naturally (taking the extension) and regrow.
- Adhesive breaks down from products, natural face oil, heat etc.
- Force, such as plucking, rubbing, sleeping on your face
When should I come back for a fill?
Keep them pretty and full by getting regular fills every 2-3 weeks. Don't be fooled by how full they might look. Depending on your natural lashes, there's always grow outs that need to be removed and replace. This will prevent tangles and your natural lashes from breaking.
Nail Enhancement FAQs
What is gel x?
Gel X is a nail extension system that uses pre-made tips coated with gel to extend the length of your nails.
What is builder gel?
Builder gel is used as strengthening barrier for natural nails. Unlike regular gel, it provides a thicker overlay for extra protection. It is applied as base coat and removed by simple soaking off. Removal is not necessary for returning clients.
How long will my nails last?
All nail services are guarantee to last a minimum of 10 days. With proper care and maintenance, your nails can remain flawless until your next scheduled appointment.
In the unlikely event that you encounter any problems within the 10-day period, you are welcome to come back for a complimentary repair.
Can Gel, Gel-x, and Builder Gel damage my nails?
When applied and removed properly, Gel, Gel-X, Builder Gel should not damage your natural nails. However, improper removal or over-filing can cause damage to the nail bed.
Do you use LED or UV light?
LED; manufactured by Gelish